We carry out our activities with respect for our stakeholders, who we have prioritized and selected through an assessment performed by the senior management of Promigas.Through fluid dialogs, we constantly propitiate channels for interaction, in order to understand their perceptions and expectations. We have established mechanisms and procedures to receive information and inquiries from our shareholders, employees, customers, suppliers, communities and society in general, which enables us to address their inquiries, render accounts and incorporate appropriate relations channels to address their expectations, aimed at building mutually beneficial long-term relationships.
Each process has its own mechanisms and procedures to incorporate this information in the continuous improvement cycles, and also to receive and address their petitions, complaints, claims and reports.
With the intention of moving forward in our economic, social and environmental performance, we consider their contributions to be valuable and we take them into consideration for the performance of our activities, and thanks to these relationships we define our priorities and strategic fronts for sustainability.
Shareholders and Investors:
Area responsible: Investor Relations Office.
Objetive: Maintain high-quality relations with shareholders, investors and the banking system, with the aim of attracting additional investment.
- Investor Relations Office
- Annual General Meeting of Shareholders, broadcast via streaming
- Quarterly results presentations by teleconference
- Road shows, website, management report, press releases
In 2021, we held the first Investor Day (virtual) in the history of Promigas, in April 2021, with historic results in terms of participation:
We also carried out the first meeting of Investor Relations Officers, a Promigas initiative. It was a networking opportunity that enabled the IR teams of the main securities issuers to share world-class IR practices.
Communities:
Area responsible: Sustainability and Environmental Department.
Objetive: Increase the trust of the communities to obtain the license to operate and create value through social transformation, by means of an inclusive approach that recognizes cultural differences, with the aim of preserving the cultural heritage. They are our neighbors in the areas of influence of our operations. We are in constant communication with them through assistance hotlines, visits and community education programs. When we engage in new projects, we publicize them and carry out prior consultations, as required by law.
Relations scenarios:
- Educational campaigns
- Satisfaction surveys
- Communications events
- Social management activities by the projects
- Mass media
- Emergency hotlines
- Website
Suppliers:
Area responsible:
Goods Purchasing Coordination Department and Services Purchasing Coordination Department
We create relations and communications channels and periodically carry out activities aimed at keeping them informed on topics related to safety, health and the environment.
Establish win-win relationships to create value for the business.
Relations scenarios:
- Educational campaigns
- Satisfaction surveys
- Communications events
- Social management activities by the projects
- Mass media
- Emergency hotlines
- Websit
Employees:
Area responsible: Human Talent and Administrative Department
Objetive: Develop and maintain relationships based on trust with our employees to create value and increase the sense of belonging, through appropriate workplace practices that also include outsourced workers or contractors. We maintain ongoing communications with employees through our internal channels and primary group meetings. We measure their satisfaction every two years through workplace environment studies.
Relations scenarios:
- Intranet
- Relations events with leaders
- Corporate events
- E-mail
- Publications
- Communications with labor unions
Government and regulatory agencies:
Area responsible: Corporate Affairs Vice-presidency, Transportation Regulatory and Management Department and Distribution Regulatory and Management Department.
Because it is a regulated business, this stakeholder group is very important for the business. We always address their inquiries in a timely manner and keep them informed through our communications channels.
Objetive: Cement constructive and collaborative relations with regulatory agencies, promote the sector’s performance and operate in full compliance with the law.
Relations scenarios:
- Technical task groups
- Reports
- Participation and collaboration with regulatory agencies and the local and national government.
Area responsible: Corporate Communications Department
Objetive: Highlight our values, our commitment to sustainability and the initiatives through which we contribute to the sustainable development of the territories where we operate.
Relations scenarios:
- Press releases
- Interviews
- Website
- Social media
Customers:
Area responsible: Commercial Transportation Department and Transportation Operations Department.
Objetive: The value of service is a central part of our culture, and for this reason we are committed to their loyalty and full satisfaction. Consequently, we maintain close relationships and constant and direct communications through the professionals of the Commercial Department and the Operations Department. Every year, we measure their satisfaction and improve our services based on their feedback.
Relations scenarios:
- Direct contact through the Commercial Department and the Operations Department
- Periodic meetings
- Satisfaction surveys, specialized events, offices, e-mail, nominations, website
